Returns and exchanges
Shipping policy
We dispatch shipments from Monday to Friday. The delivery time for your purchase will depend on the city or country you are in.
Bogotá: Delivery within 1 to 3 business days at most.
Other Cities: Delivery within 2 to 5 business days at most.
Other Countries: We will communicate the estimated delivery time once you complete your purchase.
All shipments are processed at 2 pm. If your payment is processed after 11 am, the shipment will be scheduled for the next business day.
We are committed to ensuring a fast and efficient delivery so that you can enjoy your products in the shortest possible time.
If you have any questions or need more information about our shipping process, feel free to contact our customer service team.
Thank you for trusting us!
Return policy
Contact us on our WhatsApp account at +57 3107937936 for the return address.
We only accept returns for products in optimal condition and in their original packaging.
You are responsible for covering the shipping costs to return the item.
Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted.
The time for your exchanged product to reach you may vary based on your location.
We cannot guarantee the receipt of your returned item.
Feel free to contact our customer service team for further assistance. Thank you for
choosing us.