Shipping and Returns Policy
Shipping policy
We ship Monday through Friday. The delivery time for your purchase will depend on your city.
Bogotá: Delivery in 1 to 3 business days maximum.
Other Cities: Delivery in 2 to 5 business days maximum.
Other Country: We will inform you of the estimated delivery time once you make your purchase.
All shipments are processed at 2 pm. If your payment is processed after 11 am, the shipment will be scheduled for the next business day.
We are committed to ensuring fast and efficient delivery so you can enjoy your products in the shortest possible time.
If you have any questions or need more information about our shipments, please feel free to contact our customer service team.
Thank you for trusting us!
Return policy
Contact us on our WhatsApp account +57 3107937936 for the address to which you should send the product you want to return.
We only accept returns of products that are in optimal condition and in their original packaging.
You will be responsible for paying the shipping costs to return your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.